Your Personal IT Department for Only $39/mo (Seriously)*
Technical Support Included
Your support subscription includes one hour of tech support per month - a $49 value!
In addition to protecting your site from hacks and brute force attacks, we stay on top of all new threats and vulnerabilities
Daily, secure backups make it possible for us restore your website in a matter of minutes in the event of a catastrophe
We monitor Wordpress on a daily basis for core and plugin updates and ensure that your site stays current - automagically
Contact Us Today to Discuss Our Support Plan. No Obligation, No Spam, No BS...
Because contact form SPAM has become such an issue, we've removed ours. If you'd like to contact us, use the phone number below. It's an unmonitored line because phone SPAM is also an issue. Please leave a message and we'll get back to you.
We highly recommend Opus and their ability to shepherd their customers through this process. We also appreciate their patience, resourcefulness, quirky sense of humor and ability to think outside the box!
Frequently Asked Questions
Does your support package include design changes?
Web design and copy are a separate package. WordPress support focuses on maintaining your investment: security, backups & updates to plugins and WP core.
Are daily backups really necessary?
Honestly, for most sites it's probably overkill. But if you happen to have made a bunch of changes to your website yesterday and your site goes down today, would you prefer weekly or daily backups? Thought so...
Do I have to do anything?
Not in terms of tech or security - You still have to create killer content, though. You'll give us admin level access to your site and we'll take care of everything.
Is there a long-term contract?
Absolutely not. If you feel you don't need security, backups, updates and tech support from Opus, you're free to cancel at anytime and any security improvements we've made to your site are yours to keep.
What if I need more than one hour of support?
If something horrible has happened and your site needs major technical support, we're happy to provide it. We'll just bill you for the time at the usual technical support rate of $49/hr.
How long does it take to restore my site if it crashes?
That's a really tough question to answer. The real response is not very satisfying - It depends. In most cases, we can have you up and running again in less that 48 hours but mileage may vary.
Opus Marketplace is an Asheville marketing agency and SEO (search engine optimization) agency. When it comes to Asheville digital design, WordPress is the best of the best. But it isn't always stable. Opus offers WordPress support and technical assistance in a monthly package. Contact us to find out more.
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