Opus Marketplace

Nondiscrimination Policy

Opus Marketplace is committed to creating an atmosphere of inclusion, tolerance, and respect. We welcome users and Independent Service Providers of all backgrounds, and want you to know that to join Opus Marketplace is to become a part of a diverse, vibrant, and tolerant community.

With that in mind, our users and Independent Service Providers will follow these rules when using Opus Marketplace and engaging in Hosted Services as both service providers and customers:

Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status 

Independent Service Providers may not:

  • Decline or refuse a customer based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
  • Impose any different terms or conditions on their service based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
  • Post any listing or make any statement that discourages or indicates a preference for or against any customer on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

Users may not:

  • Decline or refuse to pay an Independent Service Provider for services already rendered based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
  • Make any statement that discourages or indicates a preference for or against any customer on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

Gender

Independent Service Providers may not:

  • Decline or refuse services to a customer based on gender unless the Independent Service Provider is performing a service that requires close physical proximity, intimate physical contact with, or full or partial nudity on the part of the customer (such as a massage or spa services), or for religious reasons.
  • Impose any different terms or conditions based on gender unless the Independent Service Provider is performing a service that requires close physical proximity, intimate physical contact with, or full or partial nudity on the part of the customer, or for religious reasons.
  • Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of gender, unless the Independent Service Provider is performing a service that requires close physical proximity, intimate physical contact with, or full or partial nudity on the part of the customer, or for religious reasons.

Users may not:

  • Decline or refuse to pay an Independent Service Provider for services already rendered based on gender.
  • Make any statement that discourages or indicates a preference for or against any customer on account of gender unless the service being provided involves close physical proximity, intimate physical contact with, or full or partial nudity on the part of the customer, or for religious reasons.

Disability

Independent Service Providers may not:

  • Decline a customer based on any actual or perceived disability.
  • Impose any different terms or conditions based on the fact that the customer has a disability.
  • Substitute their own judgment about whether a service meets the needs of a customer with a disability for that of the prospective customer.
  • Inquire about the existence or severity of a customer’s disability, or the means used to accommodate any disability. If, however, a potential customer raises his or her disability, a host may, and should, discuss with the potential customer whether the service meets the potential guest’s needs.
  • Prohibit or limit the use of mobility devices.
  • Charge more in fees for guests with disabilities.
  • Post any listing or make any statement that discourages or indicates a preference for or against any customer on account of the fact that the customer has a disability.
  • Refuse to communicate with customers through accessible means that are available, including relay operators (for people with hearing impairments) and e-mail (for people with vision impairments using screen readers).
  • Refuse to provide reasonable accommodations, including flexibility when customers with disabilities request modest changes in the Independent Service Provider’s business rules, such as bringing an assistance animal that is necessary because of the disability, or using an available parking space near the location of the service. When a customer requests such an accommodation, the Independent Service Provider and the customer should engage in a dialogue to explore mutually agreeable ways to ensure the service meets the customer’s needs.

Independent Service Providers may:

  • Provide factually accurate information about the service or service location’s accessibility features (or lack of them), allowing for customers with disabilities to assess for themselves whether the service is appropriate to their individual needs.

 

Users may not:

  • Decline or refuse to pay an Independent Service Provider for services already rendered based on apparent or actual disability.

 

Personal Preferences

Independent Service Providers may:

  • Except as noted above, Independent Service Providers may decline services based on factors that are not prohibited by law. For example, except where prohibited by law, Independent Service Providers may decline to provide services to customers who want to smoke in their establishment, or who are being disruptive. Nothing in this policy prevents an Independent Service Provider from turning down a customer on the basis of a characteristic that is not protected under the civil rights laws or closely associated with a protected class.

When Customers Are Turned Down. Independent Service Providers should keep in mind that no one likes to be turned down. While an Independent Service Provider may have, and articulate, lawful and legitimate reasons for turning down a potential customer, it may cause that member of our community to feel unwelcome or excluded. Independent Service Providers should make every effort to be welcoming to customers of all backgrounds. Independent Service Providers who demonstrate a pattern of rejecting customers from a protected class (even while articulating legitimate reasons), undermine the strength of our community by making potential customers feel unwelcome, and Opus Marketplace may suspend Independent Service Providers who have demonstrated such a pattern from the Opus Marketplace Services.

What happens when an Independent Service Provider does not comply with our policies in this area?

If a particular listing contains language contrary to this nondiscrimination policy, the Independent Service Provider will be asked to remove the language and affirm his or her understanding and intent to comply with this policy and its underlying principles. Opus Marketplace may also, in its discretion, take steps up to and including suspending the Independent Service Provider from the Services.

If the Independent Service Provider improperly rejects guests on the basis of protected class, or uses language demonstrating that his or her actions were motivated by factors prohibited by this policy, we will take steps to enforce this policy, up to and including suspending the Independent Service Provider from the Services.